1King Casino Privacy Policy: How We Protect Your Data
At 1King Casino, we process your personal data only for account security, identity verification, and regulatory compliance. This page explains what information we collect, at which stage, why we use it, and where to send your questions.
Data Collected at Registration
When you register, you're asked to provide either a phone number or an email address — not both — along with a password you choose yourself. These two pieces of information are enough to create your account and give you secure login access. The registration form also has an optional promo code field; leaving it blank has no effect on the sign-up process.
Data Collected During Identity Verification
Before you can withdraw funds, you need to complete identity verification (KYC). At this stage, we ask for one of the following:
- A colour copy of the first two pages of your passport, including your residence stamp if you have one.
- Or a colour copy of your national ID card.
In some cases, we may also request a copy of your driving licence and a utility bill as proof of address. Phone number verification is required in every case. An optional video verification call is also available, and the language of the call is confirmed with you in advance.
Why We Collect This Data
The data we collect serves three purposes. For account security, your password and verification steps prevent unauthorized access to your account. For KYC and regulatory compliance, your identity documents are checked against the rules the platform is subject to. For fraud prevention, identity and contact verification help stop fake accounts and bonus abuse. We do not use your data for any purpose beyond these three.
Basic technical data is also processed while you use the platform, purely to keep your session running and the site working as expected — this supports secure login and normal day-to-day operation of the service.
The Video Verification Call
For some accounts, an additional video call may be requested as part of verification. This step confirms that the person on the documents matches the account holder, and the call's language is agreed with you beforehand. If verification is not completed, open bets may be cancelled, deposited funds may be returned, or account access may be restricted — sending the requested documents in full speeds up the process.
How Long We Keep Your Data
Information collected during registration and verification continues to be processed for as long as your account remains active, and is retained for as long as required for security and regulatory purposes. No fixed retention period is set in advance.
Keeping Your Data Secure
Only our authorized teams can access your personal data, and that access is limited to what's needed for your account activity. We recommend keeping your account details and password private, and updating your information whenever it changes — for example, if your phone number changes — to help protect your access to the account.
Device and Account Data We Use
1King Casino enforces a single-account rule: one player may not hold more than one account under the same identity, contact details, device, or payment method. To apply this rule, we compare your email address, phone number, device and IP information, and the payment account you use to fund your account. Multiple accounts detected from the same device or IP address are treated as bonus abuse, and the accounts involved may be restricted. This check exists to keep conditions fair for every registered player.
Complaints and the Regulator
A privacy question sent to our support team is handled differently from a formal complaint. Complaints must be submitted within 6 months of the event and only by the registered account holder — third-party complaints are not accepted. Where needed, you also have access to alternative dispute resolution (ADR). The regulator's own contact address, [email protected], belongs to Curaçao Gaming Control and is meant for formal regulatory complaints, not general privacy questions — those should still go to our support address above.
Governing Law
1King Casino operates under Curaçao law, and Curaçao courts have exclusive jurisdiction over any dispute. No separate legal entity name or registration number is published on the site; your account is administered under the platform's general terms.
Questions About Your Data
If you have a question about how your personal data is processed, you can reach our support team through your account panel or by writing to [email protected]. Your request will be reviewed once your identity has been confirmed. Our full account rules are available on the Terms and Conditions page.