1king Withdrawal: Identity Verification and Payment Steps

Before withdrawing winnings from 1King Casino, identity verification (KYC) must be complete. This page covers the documents required, the difference between deposits and withdrawals, and the inactive-account fee rule.

Identity Verification (KYC) Requirement

A withdrawal request can only be created once your account is verified; this mandatory step applies to every player. One of the following documents is requested for verification:

• A colour copy of the first 2 pages of your passport (including a residence stamp if you have one).
• A colour copy of your national ID card.

A driving licence copy and a utility bill as proof of address may also be requested if needed. Phone number verification is mandatory for every account. Some accounts are also offered an optional video verification call, with the interview language announced in advance.

If verification is not completed, open bets may be cancelled, deposited funds may be reversed, and account access may be temporarily restricted. Preparing your documents shortly after registering helps avoid delays. The full registration flow is on the registration page.

Payment Methods

The two verified methods are bank card (Visa/Mastercard) and crypto payments; both are processed for deposits in around 10 minutes on average. Promotional text may also mention e-wallets and bank transfers, but the help center gives concrete timing details only for card and crypto.

Minimum and maximum deposit and withdrawal amounts depend on the method you choose and are shown only on the payment page of your logged-in account; no fixed figures are published on the site itself.

How to Submit a Withdrawal Request

1. Log in to your account and confirm your identity verification is complete.
2. Open the payment section and switch to the Withdrawal tab.
3. Select the method you used for your deposit; funds return only through this method.
4. Enter the amount you want to withdraw and confirm the request.

Customer support recommends completing wagering equal to at least 100% of the deposited amount before withdrawing; this is stated as a recommendation, not a mandatory rule in the terms of service. Full bonus wagering conditions are on the bonuses page.

Inactive-Account Fee

If your account is not used for 12 months, a monthly management fee is deducted from a positive balance starting 30 days after that period ends. No fee applies to a zero balance. Logging in again is enough to make the account active once more.

Withdrawing from Mobile

A withdrawal request follows the same steps in a mobile browser as on desktop, with no separate install required; details are on the mobile app page.

Winnings from casino play and sports betting sit in the same balance, so a single withdrawal request covers both; sports coupon rules are explained on the sports betting page.

Withdrawing Bonus-Funded Winnings

Winnings from the welcome package or other campaigns do not become withdrawable balance until the relevant wagering requirement is complete. On slots, 100% of the wagered stake counts toward wagering by default; some games may be excluded and are listed separately in your account panel. When a bonus expires or is cancelled, any unfinished winnings tied to it are removed along with it, so checking your wagering status before submitting a request is recommended. Full campaign conditions are on the bonuses page.

Single-Account Rule and Withdrawals

Withdrawal requests are processed only through the single account allowed per person, email, phone, device or IP address; if more than one account is detected, the related balance and bonuses can be suspended. Not sharing your account details with anyone else also helps keep the withdrawal process running smoothly. If you notice suspicious activity, you can reach support at [email protected].

If You Have a Problem with Your Withdrawal Request

If a withdrawal complaint cannot be resolved with support, the platform provides access to alternative dispute resolution (ADR), letting you have the complaint reviewed through an independent mechanism. To contact the regulator directly, [email protected] is Curaçao Gaming Control's official contact address; this channel is for unresolved formal complaints, not general questions. Complaints can only be submitted by the registered account holder, and third-party submissions are not accepted; a complaint must be raised within 6 months of the event.

FAQ

Which documents are requested before a withdrawal?

A colour copy of the first 2 pages of your passport, or a colour copy of your national ID; a driving licence copy and a utility bill as proof of address may also be requested.

How long does a withdrawal take?

The help center does not publish a fixed timeframe; a request is processed once identity verification is complete.

Can I withdraw to a different payment method?

No, funds are returned only through the method used for the deposit; transfers between payment systems are not offered.

What happens if my account is inactive for a long time?

After 12 months of inactivity, a monthly management fee is deducted from a positive balance starting 30 days later; a zero balance is not charged.

This page is for information purposes only. Betting and casino games carry risk and are for players aged 18 and over. Keep your spending within your budget.